​1. Agreement Overview

 

This Terms and Conditions agreement (the "Agreement") is entered into between CleanValue LLC, an Ohio limited liability company (the "Service Provider" or "we"), and the client whose vehicle is being serviced (the "Customer" or "you").

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By booking, scheduling, or accepting mobile car detailing services from the Service Provider, you agree to be bound by all terms and conditions outlined in this Agreement. This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements.

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2. Services Provided

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2.1 Scope of Services

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The Service Provider offers professional mobile car detailing services at the customer's location, including but not limited to the services listed on the companies website. These include interior cleaning and detailing of your vehicle using tools and methods including chemicals, scrubbing materials, and heat treatment.

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2.2 Service Variations

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The specific services to be performed will be clearly outlined in the service menu provided prior to the appointment, but results may vary depending on the state and nature of the vehicle being serviced.

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2.3 Service Standards

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The Service Provider shall perform all services in a professional and workmanlike manner consistent with industry standards. The Service Provider uses quality products and equipment appropriate for the services requested.

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3. Booking, Scheduling, and Cancellation Policies

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3.1 Appointment Scheduling

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Appointments may be booked via the online portal, or in person. Availability is subject to scheduling capacity and seasonal demand.

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3.2 Appointment Confirmation

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Customers will receive appointment confirmation via their preferred contact method. Customers are responsible for confirming their appointment and providing accurate contact information. It is the customer's responsibility to ensure someone is present at the agreed-upon time and location.

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3.3 Customer Cancellation Policy

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• Cancellations 30+ minutes before appointment: no charge to customer

• Cancellations less than 30 minutes before the appointment: 50% of booked service cost charged to customer's payment on file

• No-show (no cancellation notice): Customer will be charged 50% of the price of the service to the customer's payment method on file even though no services were delivered

 

3.4 Service Provider Cancellation

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The Service Provider reserves the right to reschedule or cancel appointments due to:

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• Severe weather conditions

• Equipment failure or emergency maintenance

• Injury or illness of service personnel

• Emergency situations or force majeure events

• Unsafe working conditions

 

In the event of Service Provider cancellation, the customer will be notified as soon as possible, and any prepayment will be fully refunded or rescheduled for a mutually agreeable date.

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3.5 Rescheduling

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Customers wishing to reschedule must provide do so via the booking link provided. Rescheduled appointments are subject to availability and will be confirmed by the Service Provider.

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4. Payment Terms and Conditions

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4.1 Service Pricing

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Service pricing via the booking portal is quoted based on vehicle type, vehicle condition according to representations made by the client, and service type.

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4.2 Payment Methods and Timing

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Payment is due upon completion of services, unless otherwise agreed to in writing. Your provided payment method will be charged unilaterally by us upon completion of the service. Payment methods include:

• Credit/debit cards (Visa, Mastercard, American Express, Discover)

 

4.3 Deposit Requirements

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A deposit may be required at the time of booking, which will be applied toward the final service charge.

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4.4 Additional Charges

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Additional charges may apply for:

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• Services beyond the original scope of work

• Removal of heavy contamination exceeding expected levels

• Extended service times due to vehicle condition

• Additional trips to the service location

 

The on site detailer may charge the Customer for one of the add-on fees listed if they determine the vehicle meets the listed conditions. The customer will be notified of any additional charges before work is completed.

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5. Customer Responsibilities and Obligations

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5.1 Vehicle Access and Safety

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The customer agrees to:

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• Provide safe and secure access to the vehicle and service location

• Inform the Service Provider of any safety concerns at the location

• Ensure adequate parking and workspace for service equipment

 

5.2 Vehicle Condition and Pre-Existing Damage

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• The Service Provider is not responsible for any pre-existing damage to the vehicle, including paint chips, dents, scratches, rust, or mechanical issues

• The customer is encouraged to take photographs of the vehicle's condition prior to service

 

5.3 Personal Property

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• The Service Provider is not responsible for personal property left in or around the vehicle

• Items left in the vehicle may be stored by the Service Provider during service; the customer assumes all liability for loss, theft, or damage

 

5.4 Vehicle Keys and Access

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• The customer is responsible for providing vehicle keys or access codes necessary for service completion

• The Service Provider is not responsible for vehicle lockouts or damage from key loss

• The customer retains responsibility for their vehicle at all times

 

6. Liability Waiver and Release

 

6.1 Assumption of Risk

 

The customer acknowledges that:

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• Mobile detailing services involve the use chemical solutions, mechanical equipment, and vehicles

• These services may carry inherent risks including but not limited to: injury to persons, damage to property, or vehicle damage

• The customer assumes all risks associated with the detailing services

 

6.2 Release of Liability

 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, the customer hereby releases, waives, and discharges the Service Provider, its owners, operators, employees, agents, and representatives from any and all liability, claims, demands, actions, damages, costs, and expenses (including attorney's fees) arising out of or resulting from:

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• Performance of detailing services

• Use of equipment, products, or chemicals

• Pre-existing vehicle damage or condition that becomes visible during cleaning

• Vehicle damage or loss, whether visible or hidden, occurring before, during, or after service

• Personal injury to the customer, customers' family members, employees, or third parties

• Theft or loss of the vehicle or personal property

• Environmental damage or hazards from water runoff or chemical use

• Any other cause whatsoever, whether or not caused in whole or in part by the negligence, gross negligence, strict liability, or willful misconduct of the Service Provider

 

6.3 Pre-Existing Defects

 

The customer understands that:

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• Cleaning services may reveal pre-existing defects not previously visible, including paint damage, rust, cracks, stains, or mold

• The removal of dirt and contamination may expose these conditions

• The Service Provider is not responsible for pre-existing defects or damage that becomes visible during service

• In some cases, full removal of stains or defects may not be possible without professional repainting or replacement

 

6.4 Service Limitations

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The customer acknowledges that the Service Provider:

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• Cannot guarantee the removal of all contaminants, stains, or defects

• Cannot prevent or guarantee protection from all types of vehicle damage

• Is not responsible for damage caused by weak paint adhesion, prior repairs, or manufacturing defects

• Is not responsible for damage to convertible tops, weatherstripping, seals, trim, or moldings

 

7. Indemnification

 

The customer agrees to and shall fully indemnify, hold harmless, and defend the Service Provider, its owners, operators, agents, and employees from and against any and all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs, and expenses (including reasonable attorney's fees) arising out of or in connection with

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• Services performed under this Agreement

• The customer's use of the vehicle after service

• Personal injury claims involving the customer, family members, or third parties

• Property damage claims

• Environmental claims or violations

• Any breach of this Agreement by the customer

 

This indemnification applies whether or not such claims are caused in whole or in part by the negligence, gross negligence, or willful misconduct of the Service Provider.

 

8. Insurance and Limitation of Liability

 

8.1 Service Provider Insurance

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The Service Provider maintains general liability insurance covering bodily injury and property damage. However, insurance coverage may not cover all types of vehicle damage. The Service Provider's insurance does not constitute a warranty or guarantee of payment for vehicle damage.

 

8.2 Customer Insurance

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The customer is strongly encouraged to maintain comprehensive auto insurance coverage. The customer's auto insurance policy may provide coverage for damage that occurs during service. The customer should consult with their insurance provider regarding coverage.

 

8.3 Limitation of Liability

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To the maximum extent permitted by law, the Service Provider's total liability for any claims arising from this Agreement shall be limited to the amount paid by the customer for the specific service in question. In no event shall the Service Provider be liable for:

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• Indirect, incidental, consequential, special, or punitive damages

• Loss of use, loss of business, or lost profits

• Diminished vehicle value

• Cost of repairs or replacement

 

9. Dispute Resolution and Complaint Procedure

 

9.1 Complaint Notification

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If the customer is dissatisfied with services provided, they must notify the Service Provider in writing within 48 hours of service completion. Complaints received after 48 hours may not be eligible for remedies.

 

9.2 Photo Documentation

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The customer should provide photographs of any alleged damage or unsatisfactory work. Photographs should be submitted within 48 hours of service completion.

 

9.3 Service Provider Response

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Upon receipt of a complaint, the Service Provider will:

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• Review the complaint and any documentation provided

• Contact the customer within 5 business days

• Inspect the vehicle if applicable and if reasonable access is available

• Determine whether the complaint is valid and reasonable

 

9.4 Remedies

 

If the Service Provider determines that a legitimate complaint is valid, the sole and exclusive remedy shall be one of the following, at the Service Provider's discretion:

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• Re-service of the affected areas at no additional charge

• Partial refund of services

• Credit toward future services

 

The customer agrees that these remedies are the exclusive remedies available for complaints.

 

9.5 Dispute Resolution

 

Any disputes not resolved through the complaint procedure will be subject to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Hamilton County, Ohio. Each party shall bear its own costs, unless the arbitrator determines otherwise.

 

10. Intellectual Property and Photo Release

 

10.1 Before-and-After Photography

 

The Service Provider may take before-and-after photographs of vehicles as part of documenting service quality. These photographs may be used for:

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• Quality control and training purposes

• Business portfolio and marketing materials

• Social media and website promotion

• Case studies or testimonials

 

10.2 Photo Release and Privacy

 

By accepting service, the customer grants the Service Provider a perpetual, royalty-free license to use photographs of their vehicle for the purposes listed above. The customer's name will not be used without written consent, and the vehicle's license plate will be obscured or removed in all published images.

 

10.3 Confidentiality

The Service Provider will not disclose the customer's personal information or vehicle details to third parties without explicit consent, except as required by law or for legitimate business purposes.

 

11. Confidentiality and Customer Information

 

The Service Provider will maintain the confidentiality of customer information collected during booking and service. Customer information will not be shared with third parties without consent, except:

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• As required by law or court order

• To third-party service providers (payment processors, insurance adjusters) necessary for business operations

• To comply with tax and regulatory requirements

 

12. Weather and Force Majeure

 

12.1 Weather Conditions

 

The Service Provider may reschedule or cancel appointments due to:

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• Severe weather warnings or active severe weather

• Lightning, hail, high winds, or heavy rain

• Freezing temperatures affecting service safety or quality

• Snow or ice

 

If the Service Provider cancels due to weather, the customer's appointment will be rescheduled for the next available date, and any prepayment will be credited or refunded.

 

12.2 Force Majeure

 

The Service Provider shall not be liable for failure to perform services due to causes beyond its reasonable control, including acts of God, natural disasters, civil unrest, pandemic, war, or other unforeseeable circumstances. In such cases, the Agreement will be suspended until performance is possible, and payments may be refunded or rescheduled.

 

13. Modifications to Terms and Conditions

 

13.1 Amendment Rights

 

The Service Provider reserves the right to modify this Agreement at any time. Changes will be effective upon posting to the Service Provider's website or communication to the customer.

 

13.2 Continued Service as Acceptance

 

The customer's continued use of the Service Provider's services after any modification constitutes acceptance of the modified terms.

 

14. Termination of Service

 

14.1 Service Provider Right to Terminate

 

The Service Provider reserves the right to refuse or terminate service to any customer who:

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• Engages in abusive or disrespectful behavior

• Fails to pay for services

• Makes unreasonable demands or complaints

• Creates unsafe working conditions

• Violates this Agreement

• Engages in fraudulent activity

 

14.2 Termination Procedure

 

If the Service Provider elects to terminate the service relationship, the customer will be notified in writing. Any prepayments may be refunded at the Service Provider's discretion.

 

15. Vehicle Ownership and Authority

 

The customer warrants and represents that:

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• They are the legal and registered owner of the vehicle, or have full authority from the owner to authorize services

• They have the right to authorize access to the vehicle

• They assume all liability for any claims from the actual owner regarding service authorization

 

16. Entire Agreement

 

This Agreement constitutes the entire agreement between the parties regarding the services provided and supersedes all prior negotiations, representations, and agreements, whether written or oral.

 

17. Severability

 

If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be severable, and the remaining provisions shall continue in full force and effect.

 

18. Governing Law and Jurisdiction

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This Agreement shall be governed by and construed in accordance with the laws of Ohio, without regard to its conflict of laws principles. The parties agree that disputes shall be resolved in the state and federal courts located in Hamilton County, Ohio, or through binding arbitration as specified in Section 9.5.

 

19. Contact Information

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Business Name: CleanValue LLC

Email: info@cleanvaluedetailing.com

 

20. Customer Acknowledgment

By booking or accepting services, the customer acknowledges that:

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• They have read and understand this entire Agreement

• They agree to be bound by all terms and conditions

• They understand the release of liability and limitations on damages

• They are authorizing the Service Provider to perform the agreed-upon services

• They accept the risks inherent in mobile detailing services

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